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Help Center

  • What is ChapterPay?
    ChapterPay is an online platform that assists you in managing finances and organizing your funds.
  • What do I need to create an account?
    We require that you provide information regarding the Chapter you are authorized to represent. This information includes chapter name, banking, and contact information. For a detailed list, please visit Terms and Conditions.
  • Can I pull financial reports for my cause?
    ChapterPay provides you with the ability to pull reports for each, chapter event, fundraiser, quarter, and month by going to the Monthly Reports or Event Reports tab.
  • Is privacy and financial information secure?
    We securely transmit your credit card information to our payment processor, Litle & Co. We do not provide your credit card information to any third party, unless there is a third-party vendor in connection with the processing of your donations or other services we offer. Any such third parties shall be required to maintain and use your information in accordance with our privacy policy. ChapterPay is a PCI Level 1 Service Provider in compliance with the PCI Data Security Standard. We utilize the HTTPS protocol, which provides secure and encrypted communication. We use a tokenization processing platform. Here’s how it works. Card data is entered into the contribution form using 256 bit SSL encryption to protect it during transmission. Transaction is received by our systems, decrypted and sent out for normal transaction processing. A token is obtained for the card number and included in the authorization response sent back to our system. Our system retains the token (not the card number), along with the standard transaction data. The token is retained in a payment data vault for recurring transactions. The token is then used for a variety of tasks that occur after authorization, including settlement, reporting, reconciliation, chargeback processing, and other tasks. For more information, view our Privacy Policy.
  • Creating an account
    Creating an account with Chapter Pay is easy! To sign up, visit:
  • How long does it take to activate an account?
    Once all information and forms have been received, processed, and validated, ChapterPay will notify you that your account is in good standing and that you are authorized to process transactions, or that ChapterPay has not approved your fundraising account request. If approved, accounts are generally activated within 24 hours.
  • Does the $199 subscription automatically renew?
    Yes. On the same date a year later. Schools can call customer service at 202-681-1733 anytime to stop automatic renewal.
  • Customizing an order form
    To customize an order form, select the Chapter Events page, then create a "New Event" and select “Customize Form." Customizing options include: adding fundraising items, student names, member fees, selling spirit wear, recurring payment abilities, customizing donation amount, creating or selecting terms, primary colors, header images, and background images.
  • Changing chapter name and/or donation form URL
    Your chapter name shows up at the top of your order form. The form URL is the website address where people can access your order form. To change your cause name or your order form URL, select “Customize Form” on the Chapter Event page, then go to the design tab. From there both options can be easily changed.
  • Adding the order form to your website
    To connect the order form to your website and social media you can either link to the form on ChapterPay, or use the embed code to add the form directly to your website. You can find the secure link to your form by visiting the donation form section of your account. You will also find the embed code and WordPress plugin.
  • Connecting a bank account
    To connect your bank account, enter your bank account in the setup process. Then, enter the routing number and account number. If your school or organization needs to change the bank account information, please contact our customer service at 202-681-1733
  • How long will it take me to receive my funds?
    ChapterPay follows normal banking cycle rules and regulations. Generally, it will take two business days from the time a contribution is made on your website until the funds are in the bank account you provided to us. ChapterPay must receive the funds first from the issuing card bank before we can send the funds to you.
  • Forgot my username or password
    If you forget your user name or password, click on “Forgot My User Name or Password” at the following link: You will be prompted to enter in and submit your email address, and instructions for resetting your user name or password will be emailed to you.
  • How to connect your Facebook account?
    By going to "Chapter Event" tab and "Customize Form", you will be given a custom url which then can be posted on any communication server you have. This link to the order form can be used in email, Facebook, a chapter or school website, and all other means of communicating with your parents and supporters.
  • Refunds and chargebacks
    A refund is offered up to 45 days. After this deadline, ChapterPay will no longer be able to issue a refund to you. At that time, please contact the cause directly. ChapterPay reserves the right to hold funds for the use of refunds.
  • Credit card statement information
    Your credit card statement will state the name of the event to which you made the payment, the date, and the payment amount.
  • Setting up a recurring donation
    To set up a recurring donation, the feature must be enabled on the Customize Forms page. Then, when a donation amount is selected, you will be given the option of changing the donation to recurring.
  • Canceling a recurring donation
    To cancel a recurring donation, please first contact the cause to whom you made the donation. If you are unable to do so, then please contact ChapterPay.
  • Privacy Policy
    To review our privacy policy, please visit the following link:
  • Terms and Conditions
    To review our terms and conditions, please visit the following link:

Customer Service


Mailing Address

P.O. Box 676
Bellville, OH 44813

For more information, questions, or concerns, please contact us at, or call us toll free at 202-681-1733

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